Terms & Conditions
1. General Information
These Terms & Conditions govern purchases made from Moda Bagua through www.modabagua.eu and, where applicable, through our official remote communication channels.
The seller is:
BAGUA LTD.
EIK / UIC: 206746279
VAT ID: BG206746279
Registered Address:
BAGUA LTD.
6300 GR. HASKOVO, OKOLOVRASTEN PAT,
IZTOCHNA INDUSTRIALNA ZONA, MESTNOST TOP KURIA,
BULGARIA
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Customer Service Hours:
Monday–Saturday, 08:30–18:00
These Terms do not limit any mandatory consumer rights granted under applicable European Union or national consumer protection law.
2. Products
Moda Bagua aims to provide accurate information about the products offered on the website, including product descriptions, sizes, colours, materials, images and availability.
Minor differences in colour may occur due to screen settings, photography or normal manufacturing variations.
Product availability is subject to stock.
3. Prices
The applicable product price is the price displayed or confirmed before the order is finalised.
Applicable taxes are included or displayed in accordance with the requirements of the relevant market.
Standard shipping is free of charge.
4. Placing An Order
Orders may be placed directly through www.modabagua.eu.
Before completing an online order, the customer is given the opportunity to review the products, quantities, prices, payment method and delivery information.
Placing a product in the shopping cart does not permanently reserve stock.
After an order is submitted, the customer may receive an electronic confirmation containing the relevant order information.
5. Quick Orders
Moda Bagua may also accept quick order requests through its official:
WhatsApp
Viber
Telegram
Instagram
communication channels.
When these options are available through the website, the customer may be automatically redirected to the selected service with a prepared message.
Before an order placed through one of these channels is finalised, Moda Bagua will confirm the relevant product, price, payment and delivery information with the customer.
Orders concluded through remote communication channels remain subject to applicable distance selling and consumer protection rules.
6. Payment
Depending on the destination and selected delivery service, available payment methods may include:
Secure online payment
Cash on delivery
The payment methods available for a particular order will be displayed or confirmed before the order is finalised.
7. Shipping And Delivery
Orders are shipped through Speedy and Econt.
Depending on the destination and carrier availability, customers may choose delivery:
To a selected address
To a Speedy or Econt office
To an available service point
To a parcel locker or automated collection point
The order will be delivered according to the method selected by the customer.
Standard shipping is free of charge.
More information is available in our Shipping & Delivery section.
8. Order Tracking
Once an order has been dispatched, a tracking number will be assigned to the shipment.
Customers do not need a Moda Bagua account to track their shipment.
Where integrated tracking is available, customers may enter their tracking number in the Track Your Order section of Moda Bagua.
Where direct tracking through our website is unavailable, the shipment may be tracked using the same tracking number through the relevant Speedy or Econt tracking service.
9. Right Of Withdrawal
Consumers who purchase goods through a distance contract generally have the right to withdraw from the purchase within 14 days without giving a reason, subject to applicable statutory exceptions.
For goods, the withdrawal period normally begins on the day the customer, or a third party designated by the customer other than the carrier, receives the goods.
Customers may exercise this right through the online return or withdrawal function available on Moda Bagua or by sending a clear statement of withdrawal to us.
More information is available in our Returns, Refunds & Right Of Withdrawal section.
10. Returns
Moda Bagua covers return shipping costs for returns accepted under our return policy.
Customers should follow the return instructions provided by Moda Bagua so that the return shipment can be arranged correctly.
Unless different instructions are provided for a specific return, products are returned to:
BAGUA LTD.
6300 GR. HASKOVO, OKOLOVRASTEN PAT,
IZTOCHNA INDUSTRIALNA ZONA, MESTNOST TOP KURIA,
BULGARIA
11. Product Condition
Customers may inspect and try on footwear to the extent reasonably necessary to determine its nature, characteristics and fit.
Footwear should preferably be tried on indoors on a clean surface.
A customer may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to inspect the product.
12. Refunds
Refunds following a valid withdrawal or other accepted return will be processed in accordance with applicable consumer law.
Where possible, reimbursement will be made using the same payment method used for the original transaction unless another method is expressly agreed.
For cash-on-delivery orders, Moda Bagua may request appropriate bank or payment information in order to process the refund.
Moda Bagua does not charge the customer a return shipping fee for returns accepted under our policy.
13. Incorrect, Damaged Or Defective Products
If a customer receives an incorrect, damaged, defective or non-conforming product, the customer should contact Moda Bagua Customer Service.
Where statutory consumer rights apply, Moda Bagua will provide the appropriate remedy without charge as required by law.
This may include repair, replacement, price reduction or reimbursement depending on the circumstances and applicable law.
14. Legal Guarantee
Goods purchased from Moda Bagua are covered by the applicable statutory legal guarantee.
Under European Union consumer rules, consumers generally benefit from a minimum two-year legal guarantee for goods that do not conform to the sales contract, while national law may provide additional protection.
The statutory legal guarantee is separate from the 14-day right of withdrawal.
15. Customer Responsibilities
Customers are responsible for providing accurate information when placing an order, including where applicable:
Name
Delivery address
Telephone number
Email address
Selected courier office, service point or parcel locker
Incorrect or incomplete information may delay delivery.
16. Product Unavailability
If an ordered product becomes unexpectedly unavailable, Moda Bagua will inform the customer as soon as reasonably possible.
Any amount already paid for an unavailable product will be refunded.
17. Personal Data
Personal data is processed in accordance with the Moda Bagua Privacy Policy and applicable data protection legislation.
18. Intellectual Property
Unless otherwise stated, the content of www.modabagua.eu, including logos, branding, photographs, graphics, written content and website elements, is protected by applicable intellectual property law.
Unauthorised commercial reproduction or use is prohibited where applicable law provides such protection.
19. Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.
20. Governing Law And Consumer Rights
These Terms are subject to applicable law.
Where Moda Bagua directs its commercial activities to the country in which a consumer habitually resides, these Terms do not deprive that consumer of mandatory protections granted by the law that would otherwise apply.
21. Complaints
Customers may submit complaints or requests to:
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Customer Service Hours:
Monday–Saturday, 08:30–18:00
Consumers may also have the right to contact the competent consumer protection or alternative dispute resolution authority applicable in their country.
22. Changes To These Terms
Moda Bagua may update these Terms when necessary to reflect changes in legislation, services, payment methods, delivery methods or business operations.
The version applicable to an order is the version in effect when the order is concluded.