Frequently Asked Questions
Is Shipping Free?
Yes. Standard shipping for Moda Bagua orders is free of charge.
Are Returns Free?
Yes. Moda Bagua covers the return shipping cost for returns accepted under our return policy.
Please initiate your return or contact us before sending the product so that the return can be arranged correctly.
Which Courier Companies Do You Use?
Moda Bagua ships orders through Speedy and Econt.
Where Will My Order Be Delivered?
Your order will be delivered according to the delivery option you select when placing your order.
If you select address delivery, your order will be delivered to the address you provide.
If you select a Speedy or Econt office or service point, your order will be delivered to the selected location.
If you select a parcel locker or automated collection point, your parcel will be delivered to the selected locker.
Available delivery options depend on the services available for your destination.
Can I Receive My Order At A Parcel Locker?
Yes, where parcel locker delivery is available for your destination.
The courier will provide the PIN, collection code or other instructions required to collect your shipment.
Can I Place A Quick Order?
Yes.
In addition to ordering directly through www.modabagua.eu, you can contact Moda Bagua through our official:
WhatsApp
Viber
Telegram
Instagram
channels.
When available on our website, selecting one of these options may redirect you directly to the relevant communication service with a prepared message.
Our team will confirm the product, price, payment method and delivery details before the order is finalised.
What Are Your Instagram Accounts?
Our regional Instagram accounts are:
Bulgaria: @modabagua
Romania: @modabagua.ro
What Payment Methods Are Available?
Depending on the destination and delivery method, payment options may include:
Secure online payment
Cash on delivery
The payment methods available for your order will be displayed or confirmed before the order is finalised.
Can I Pay Cash On Delivery?
Yes, where cash on delivery is supported for the selected destination and delivery service.
How Can I Track My Order?
Once your order has been dispatched, a tracking number will be assigned to your shipment.
Where integrated tracking is available, you can enter your tracking number in the Track Your Order section of Moda Bagua.
If direct tracking through our website is unavailable, you can use the same tracking number through the relevant Speedy or Econt tracking service.
Do I Need An Account To Track My Order?
No.
You do not need to create a Moda Bagua account or sign in to track your shipment.
You only need your shipment tracking number.
Can I Return My Order?
Yes.
Consumers purchasing online generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.
Moda Bagua covers the return shipping cost for returns accepted under our return policy.
Can I Try The Shoes On?
Yes.
You may reasonably try on footwear to determine the correct size, fit and characteristics.
We recommend trying shoes indoors on a clean surface and avoiding any use that may cause wear or damage.
What If The Size Is Not Suitable?
You may request a return in accordance with our Returns, Refunds & Right of Withdrawal Policy.
Moda Bagua covers the return shipping cost for accepted returns.
What If I Receive The Wrong Product?
Please contact Moda Bagua Customer Service and provide your order number and information about the product received.
We will arrange the appropriate solution and cover the necessary return shipping cost.
What If My Product Arrives Damaged Or Defective?
Please contact us as soon as reasonably possible.
Products purchased from Moda Bagua are protected by applicable statutory legal guarantee rights.
Where the claim is accepted, Moda Bagua covers the necessary return transportation.
How Will I Receive My Refund?
Refunds are normally made using the same payment method used for the original transaction unless another method is agreed.
For cash-on-delivery orders, we may request the necessary bank or payment information to complete the refund.
How Can I Contact Moda Bagua?
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Customer Service Hours:
Monday–Saturday
08:30–18:00
You may also contact us through our official WhatsApp, Viber, Telegram and Instagram channels.