Privacy Policy
1. Introduction
This Privacy Policy explains how BAGUA LTD., operating the Moda Bagua online store, collects, uses, stores and protects personal data when you visit www.modabagua.eu, create an account, place an order, contact us, request a return, track a shipment or otherwise use our services.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller is:
BAGUA LTD.
EIK / UIC: 206746279
VAT ID: BG206746279
Registered Address:
BAGUA LTD.
6300 GR. HASKOVO, OKOLOVRASTEN PAT,
IZTOCHNA INDUSTRIALNA ZONA, MESTNOST TOP KURIA,
BULGARIA
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Customer Service Hours:
Monday–Saturday, 08:30–18:00
3. Personal Data We May Process
Depending on how you interact with Moda Bagua, we may process information including:
Name and surname
Email address
Telephone number
Billing address
Delivery address
Selected courier office, service point or parcel locker
Account information
Order history
Products, sizes, colours and quantities ordered
Payment-related information
Shipment and tracking information
Returns and refund information
Customer service communications
Cookie preferences
IP address
Browser and device information
Website activity and technical information
4. Information Provided When Placing An Order
When you place an order, we process the information necessary to:
Identify you
Process your purchase
Receive or confirm payment
Prepare your order
Arrange delivery
Provide shipment tracking
Process returns and refunds
Provide customer support
Comply with legal and accounting obligations
5. Quick Orders And Communication Channels
Moda Bagua may allow customers to contact us or place quick order requests through:
WhatsApp
Viber
Telegram
Instagram
When you select one of these services, you may be redirected to the relevant third-party platform.
A prepared message may automatically appear to make communication easier.
The relevant communication platform may process information under its own privacy policy and terms.
Moda Bagua processes the information contained in your communication only as necessary to respond to your request, prepare an order or provide customer service.
6. Legal Bases For Processing
Depending on the purpose, we may process personal data on the basis of:
Performance of a contract
Steps taken at your request before entering into a contract
Compliance with a legal obligation
Our legitimate interests, where these do not override your rights and freedoms
Your consent, where consent is required
Where processing is based on consent, you may withdraw your consent at any time.
7. Payment Information
When you select online payment, payment-related information may be processed by the payment service provider used for the transaction.
Moda Bagua does not necessarily receive or store complete payment card details.
The relevant payment provider may process personal data according to its own legal and privacy obligations.
For cash-on-delivery orders, information necessary to arrange and process the payment may be shared with the relevant courier.
8. Delivery And Courier Services
Moda Bagua uses Speedy and Econt for shipment and delivery services.
To deliver your order, we may share necessary information such as:
Name
Telephone number
Delivery address
Selected office or service point
Parcel locker information
Order or shipment reference
Cash-on-delivery information, where applicable
Only information reasonably necessary for shipment, delivery, notification, payment collection where applicable and tracking is shared.
9. Google Services
Moda Bagua may use Google technologies for purposes including:
Website analytics
Traffic measurement
Advertising measurement
Conversion tracking
Website optimisation
Advertising and marketing
Depending on the technical configuration of the website, these services may include Google Analytics, Google Ads and Google Tag technologies.
Where consent is required, optional Google analytics and advertising technologies are used only according to your cookie and privacy preferences.
10. Meta Services
Moda Bagua may use Meta technologies connected with Facebook and Instagram for purposes including:
Advertising
Conversion measurement
Campaign performance analysis
Marketing optimisation
Audience-related advertising functionality
Depending on the technical configuration, this may include the Meta Pixel and related technologies.
Where consent is required, optional Meta marketing and advertising technologies are used only after the relevant consent has been obtained.
11. Cookies And Similar Technologies
Moda Bagua uses cookies and similar technologies.
These may include:
Strictly necessary cookies
Preference cookies
Analytics cookies
Marketing and advertising cookies
Detailed information is available in our Cookie Policy.
You can review and change optional cookie preferences through Cookie Settings.
12. Who We May Share Personal Data With
Where necessary, personal data may be shared with:
Speedy
Econt
Payment service providers
Website hosting providers
Technical and software providers
Accounting and professional service providers
Google
Meta
Communication and messaging platforms
Public authorities where required by law
We only share data where there is an appropriate legal basis and where sharing is necessary for the relevant purpose.
13. International Data Transfers
Some technology or communication providers may process personal data outside the European Economic Area.
Where required by law, appropriate safeguards are used for international data transfers.
14. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected and for any additional period required by applicable law.
Different categories of information may be retained for different periods due to:
Accounting obligations
Tax requirements
Consumer protection rules
Contractual obligations
Legal claims
Fraud prevention
Security requirements
When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.
15. Your Rights
Subject to applicable data protection law, you may have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent
Lodge a complaint with a competent data protection supervisory authority
Some rights may be subject to legal limitations.
16. Marketing Communications
Where legally required, electronic marketing communications are sent only when an appropriate legal basis exists.
You may unsubscribe from marketing communications at any time.
Cookie-based advertising and marketing preferences can be managed through Cookie Settings.
17. Security
Moda Bagua uses appropriate technical and organisational measures designed to protect personal data against:
Unauthorised access
Accidental loss
Unlawful disclosure
Misuse
Alteration
Destruction
No online service can guarantee absolute security, but we regularly review the measures used to protect customer information.
18. Children's Data
Moda Bagua does not intentionally collect personal data from children who are not legally permitted to enter into online purchases without the involvement of a parent or legal guardian.
Where required by law, a parent or legal guardian should complete or authorise the purchase.
19. Changes To This Privacy Policy
We may update this Privacy Policy when necessary due to changes in:
Legislation
Website functionality
Technology providers
Payment services
Marketing tools
Business operations
The current version will always be available on www.modabagua.eu.
20. Contact Us About Privacy
If you have questions about how your personal data is processed or wish to exercise your data protection rights, contact:
Email: manager@bagua.bg
Telephone: +359 87 646 1369
BAGUA LTD.
6300 GR. HASKOVO, OKOLOVRASTEN PAT,
IZTOCHNA INDUSTRIALNA ZONA, MESTNOST TOP KURIA,
BULGARIA