Shipping & Delivery
1. Free Shipping
Standard shipping for Moda Bagua orders is free of charge.
No standard delivery fee is added to your order.
If a customer specifically requests an additional or special delivery service that is not included in our standard delivery, any additional cost will be clearly communicated before the service is confirmed.
2. Delivery Partners
Moda Bagua primarily ships orders through:
Speedy / DPD (Geopost Network)
Econt
Depending on the destination, service availability and the requirements of the shipment, other international courier partners such as DHL, UPS or FedEx may also be used.
The courier assigned to your shipment will be shown or communicated as part of the delivery information.
3. Delivery Options
Depending on the destination and the services available through the selected courier, delivery may be made:
To your selected address
To a courier office
To a service or collection point
To an available parcel locker or automated collection point
The available delivery methods may vary by country, city, region and courier.
Your order will be delivered according to the available option selected when the order is placed.
4. Address Delivery
If you select delivery to an address, your order will be delivered to the address provided during the ordering process.
Please make sure that the following information is correct:
Name and surname
Delivery address
Telephone number
Email address
Incorrect or incomplete information may delay delivery.
5. Courier Office Or Service Point Delivery
Where supported by the selected courier, you may choose delivery to a courier office, service point or collection point.
Your parcel will be sent to the location selected during the ordering process.
The courier will provide the necessary collection information when your shipment is ready.
6. Parcel Locker Delivery
Where available, you may select delivery to a parcel locker or automated collection point.
Depending on the courier and service, you may receive:
A PIN
A collection code
SMS instructions
An electronic notification
Other secure collection instructions
Please follow the instructions provided by the courier handling your shipment.
7. Availability Of Delivery Services
Available delivery options depend on factors including:
Destination country
City or region
Courier coverage
Selected courier service
Availability of offices or service points
Availability of parcel lockers
Operational conditions
Only delivery options available for your destination will be offered or confirmed.
8. Delivery Times
Delivery times depend on factors including:
Destination
Selected courier
Delivery method
Operational conditions
Seasonal demand
Public holidays
Where available, estimated delivery information will be displayed during checkout, provided in the order information or communicated after dispatch.
9. Shipment Tracking
Once your order has been dispatched, a tracking number will be assigned to the shipment.
You do not need to create a Moda Bagua account or sign in to track your order.
Where integrated tracking is available, you can enter your tracking number in the Track Your Order section of www.modabagua.eu.
For shipments handled through Speedy / DPD or Econt, tracking information may be retrieved through the relevant courier service.
If direct tracking through Moda Bagua is unavailable, you can use the tracking number through the official tracking service of the courier handling your shipment.
10. Delivery Notifications
Depending on the courier and selected service, delivery notifications may be provided through:
SMS
Email
Telephone
Courier application
Electronic notification
Another communication method used by the courier
11. Payment On Delivery
Cash on delivery is available where supported for the selected destination, courier and delivery method.
Secure online payment is also available.
The payment methods available for your particular order will be displayed or confirmed before the order is finalised.
12. Delivery To Another Person
Where permitted by the courier, your shipment may be received by another person at the selected delivery location.
The courier may require:
Identification
A PIN
A collection code
Shipment information
Another form of confirmation
before releasing the parcel.
13. Unsuccessful Delivery
If delivery cannot be completed, the courier may, depending on the service:
Attempt delivery again
Contact the recipient
Redirect the parcel to an office or service point
Hold the parcel for collection
Provide another available delivery option
Please follow the instructions provided by the courier.
14. Damaged Shipment
If the parcel is visibly damaged when it is delivered, we recommend informing the courier immediately.
Please also contact Moda Bagua Customer Service as soon as reasonably possible.
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Moda Bagua will assist you with the appropriate procedure.
15. Risk During Delivery
Unless you independently arrange a carrier that was not offered by Moda Bagua, the risk of loss or damage remains with Moda Bagua until the goods are physically received by you or by a third party designated by you, other than the carrier.
16. Contact
For questions concerning shipping or delivery:
Email: manager@bagua.bg
Telephone: +359 87 646 1369
Customer Service Hours:
Monday–Saturday
08:30–18:00